We are happy to assist you in any way we can. If
you have any questions about the product you purchased from us, please feel
free to contact us. We will be happy to assist you.
Download Products
We provide demos for all download
products such as, PSD Logos, videos. music, sound effects, stock footage, stock photos, software and animations.
Therefore, these items are non-refundable. If you have a problem with
a download product, we can provide you with an additional download link for
the exact same item. Please understand, there are NO exceptions to this policy
Physical Products
The Warranty and Return Policy is
at the bottom of each product page. If you have modified any item in anyway, it is no longer returnable for refund or exchange. This includes, but is not limited to, writing on the
product or labeling the product or any alterations to the product or labels on the product.
Some products contain a serial number. If your product does and it has
been removed or altered, you warranty and return option will be voided.
If you need service on a product or to exchange a product or to return a product please call 386-788-6075 for a return authorization (RA) prior
to returning a product. When obtaining a RA#, we need the following information: The invoice number (if possible) and your name and
telephone number along with the area code.
Please Note: Our shipping department will refuse any product returned without a return authorization number next to the shipping label. Studio
1 Productions is not responsible for return shipping costs, lost or damage returning packages. We are not able accept C.O.D.'s for returned
items. Please insure all returns. We suggest Fed EX, UPS, and the post office.
Important Note:
All electronic items returned must be double boxed or No Refunds or Exchanges or Repairs. If you are unsure, double box it.
DO NOT ship ANY products in bubble or padded envelopes or shipping bags.
When shipping use ONLY corrugated cardboard boxes.
It is best to save the shipping box the product came in. Any package that comes back
to us in a bubble or padded envelope or in a shipping bag will be refused and the warranty will be voided. Again, please only ship in a
corrugated cardboard box. As you can guess, we have had some problems with people not properly packing products and then they get upset with us
when it arrives to us damaged.
LED Video lights MUST be bubble wrapped and then placed into a card board box for shipping, otherwise the warranty will be voided.
Returns for Credit or Exchange:
All returns for credit or exchange MUST be back to us with in 30 days of
purchase. RA # numbers are only good for
10 days from date of issue. We are sorry,
but we will not allow exceptions to this due to those who try to abuse our return policy.
Returns for Repair:
Please note:
Any package that is refused or undeliverable, you will be charged for the returned shipping cost along with the original shipping cost and a
15% restocking fee. Return shipping costs are equal to the original shipping costs. These charges will be deducted from your refund. Sorry, but NO
exceptions to this.
If you need further assistance, please feel free to call us at 386-788-6075 or
click on Contact Us and drop us a email.