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International Orders (orders that are from outside the USA and Canada),
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IMPORTANT Shipping Information.
All Packages are shipped with Tracking Numbers and Delivery Confirmation.
UPS does NOT ship to PO Boxes. Only the Post Office will deliver to a PO Box. If you select shipping by UPS and you enter a PO Box, your package will be either returned or mis-delivered. Studio 1 Productions is NOT responsible for you package if you try to use UPS to deliver to a PO Box. Again, you MUST select one of the Mail options to ship to a PO Box.
First Class Mail, Priority and Express Mail Orders placed before 12 noon EST, will ship the same Day. Otherwise, they will ship out the next business day. This is due to our mail being picked up just after 12 noon.
First Class Mail in the USA Shipping Times - 2 to 5 days from the day it ships on average, depending on your location. This is not a guaranteed delivery time. NOTE: AK and HI, shipping time may take longer due to your location.
Tracking information for all shipments is provided to you via your email address after the package has shipped. Once the Post Office, UPS or shipping carrier shows the package has been delivered to the customer's address, the customer assumes all responsibility for the package.
Average UPS Ground Ship Times for USA
UPS Business Days = Monday thru Friday and does not include Holidays or Weekends. When counting shipping days do not count the day the item was shipped on. For example, an order shipping via UPS 2 Day air that was placed on Monday will arrive on Wednesday. A UPS 2 Day air order placed on Friday will arrive on Tuesday.
Saturday delivery is not available to all areas. For Saturday delivery you must call the order in.
UPS Air Delivery Guarantee - The guarantee DOES NOT apply to UPS shipments that contain incorrect or incomplete addresses, if you are unavailable to sign for the package or UPS shipments that are delayed due to causes beyond UPS’s control (such as weather, mechanical break downs, etc.). Saturday delivery is not available to all areas. Please visit the UPS website for more information on exclusions.
1. Any package that is refused or undeliverable will be charged a 20% restocking fee, plus return shipping costs, along with the original shipping charge. The customer assumes all responsibility for refused or undeliverable packages. No Exceptions to this.
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Studio 1 Productions, Inc Hours M-F 10am to 5pm EST