Return Policy

We are happy to assist you in any way we can.  Most products carry a 1 year warranty and have a 20 day return period, although some have a shorter time period, this is noted with the product.  Items that are marked "Manufacturer's Warranty Applies", means the warranty will be provided by the manufacturer.  However, call us first, sometimes we can take care of that for you.

Since music, sound effects, stock footage, stock photos, software and animations can be copied to a hard drive and still used in a production after the masters have been returned, there are no refunds, we will do and exact exchange on any defective item, providing it has not been altered or damaged by the customer in any way.  Demos for these products are available on line.

Since DVD's and/or videos can be copied and then returned (which we have had some problems with people doing), there are no refunds on DVD's and/or videos.  Defective items will items will be exchanged for the EXACT same item.  There are NO exceptions to this policy.

If you have modified any item in anyway, it is no longer returnable for refund or exchange.  This includes, but is not limited to, writing on the product or labeling the product or any alterations to the product or labels on the product.

If you need service on a product or to exchange a product or to return a product please call 386-788-6075 for a return authorization (RA) prior to returning a product.  When obtaining a RA#, we need the following information: The invoice number (if possible) and your name and telephone number along with the area code.

Please Note: Our shipping department will refuse any product returned without a return authorization number next to the shipping label.  Studio 1 Productions is not responsible for return shipping costs, lost or damage returning packages.  We are not able accept C.O.D.'s for returned items. Please insure all returns. We suggest Fed EX, UPS, and the post office.

Important Note:
All electronic items returned must be double boxed or No Refunds or Exchanges or Repairs.   If you are unsure, double box it. DO NOT ship products in bubble or padded envelopes or shipping bags.  Please use ONLY corrugated cardboard boxes.   It is best to save the shipping box the product came in.  Any package that comes back to us in a bubble or padded envelope or in a shipping bag will be refused.  Again, please only ship in a corrugated cardboard box.  As you can guess, we have had some problems with people not properly packing products and then they get upset with us when it arrives to us damaged.

Returns for Credit or Exchange:

• All returns for credit or exchange MUST be back to us within the return period stated on your invoice, this is located towards the bottom of the invoice, just below the line that says "Please Read".  RA # numbers are only good for 7 days from date of issue and the product .  We are sorry, but we will not allow exceptions to this due to those who try to abuse our return policy.
• Any product being returned for credit or exchange must be in brand new condition, just like it was when you received it, with all parts, manuals, original boxes, etc. all in brand in condition, otherwise we will not be able to issue a credit or exchange the item.  If you paid by a credit card, we can only credit that particular credit card back. 
• Do not write, label, mark, tape or in anyway deface the product being returned.  This also applies to the product box and/or instructions.  We will NOT be able to give you are credit or exchange if it is not in brand new condition. 
• You must include a copy of your invoice.  Please make sure the address and phones on the invoice for you are correct.
• SHIPPING CHARGES WILL NOT BE CREDITED or refunded. Please allow up to 21 days for credits to be processed, this is due to ALL products must be tested by our service techs before credit is issued.  If you are an international customer and you paid broker fees, taxes, etc.  You will need to contact the carrier in your country to see what their policy is.  We don't collect this, so we don't refund it.
• Non-Studio 1 Brand products carry a 15% restocking fee.  Credits or refunds will be less the restocking fee.
• All packages must be properly packed to prevent damage to product being returned.  Any item that is not properly packed and has sustained damaged during return shipping will be returned to you as is.  So please make sure the items are properly packed.  As you can guess, this is a major problem for us.
• All electronic items returned must be double boxed.  If you are unsure, double box it. DO NOT ship products in bubble or padded envelopes or shipping bags.  Please use ONLY corrugated cardboard boxes.   It is best to save the shipping box the product came in. 
• Any package that comes back to us in a bubble or padded envelope or in a shipping bag will be refused.  Again, please only ship in a corrugated cardboard box.

Returns for Repair:

• You must include a copy of your invoice.  Please make sure the address and phones on the invoice for you are correct.
• Any item that is being returned for repair, either in warranty or out of warranty, must include $10 for return shipping.
• Out of Warranty Repair cost - When you call for an RA number, most of the time we can give you an estimate, if not, we will call you once we have check out the product.
• Some products carry a manufacturer's warranty and the item should be sent to directly to them.  When you call for an RA number, we will inform you if you need to send the item to us or to the manufacturer.
• All packages must be properly packed to prevent further damage to product being returned.  Any item that is not properly packed and has sustained damaged during return shipping will be returned to you as is.  So please make sure the items are properly packed.  As you can guess, this is a major problem for us.
• All electronic items returned must be double boxed.  If you are unsure, double box it. DO NOT ship products in bubble or padded envelopes or shipping bags.  Please use ONLY corrugated cardboard boxes.   It is best to save the shipping box the product came in. 
• Any package that comes back to us in a bubble or padded envelope or in a shipping bag will be refused.  Again, please only ship in a corrugated cardboard box.

Please note:

Any package that is refused or undeliverable, you will be charged for the returned shipping cost along with the original shipping cost and a 15% restocking fee.  Return shipping costs are equal to the original shipping costs.  These charges will be deducted from your refund.  NO exceptions.

If you need further assistance, please feel free to call us at 386-788-6075 or drop us a email.